We respect your privacy and ensure the security of your data, which is our top priority.
We shall collect and process the following data:
Device information, including unique identifiers (such as its device model);
Network information including device type, OS type, IP address, browser information including type and language setting, device identifier, cookie data, advertising identifier or mobile application identifier;
Account Information, including your name, e-mail address, telephone numbers, username, profile picture (if the user choose to upload), postal address, date of birth, credit card or bank account information, countries, language preference, demographic information such as age and gender, communication preferences and such other personal information as it may be so requested;
Credit Card Information and/or Online Banking Information may be collected and processed by a third party service provider. Please note that we will not retain the User's credit card information and/or online banking information beyond such period which is necessary to facilitate the relevant payment. The User's credit card and/or online banking settlement will be handled by appropriate third party payment agencies;
How you use and interact with our websites, including the pages you visit;
Such other relevant information that the user have submitted to the Company, including comments, questions and feedback etc.
Puncak88 reserve the right to terminate your account at any time at our absolute discretion in the event that wagers have been placed in an attempt to defraud Puncak88 or made by or contracted by any bookmaker or gambling syndicate in an attempt to maximize payouts on our Games. Further, we reserve the right to withhold all winnings, as well as the principle, of anyone found to have taken part in such activities.
Puncak88 prohibits the creation of fraudulent/fake identity and you agree that you will not create an account for anyone other than yourself. In certain circumstances, Puncak88 reserves the right to freeze the monies in your account where we have reason to believe that your account may be being used for fraudulent purposes or cheating for the purposes of money laundering or in such a way as to jeopardise the integrity of the sports or events on which we offer betting markets.
To maintain a high level of security to protect your funds, we will perform random security checks and keep records of transactions and wagers. You accept that we may demand additional documentation to verify you as the account holder in the event of a security check.
If any of your personal account details or other financial information relevant to your Account are incorrect, you must inform us immediately, as failure to do so may result in transactions being declined by your financial institution. We will not accept any liability or responsibility for transactions, which are declined as a result of incorrect details where you have failed to make us aware of any changes/correct details.
Puncak88 does not permit individual customers to create duplicate accounts (more than one account in any one currency). Any customers found to have created duplicate accounts will have their accounts suspended.
Duplicate accounts registration by using deliberately manipulated personal details entries (if detected) may result in the irreversible termination of the gaming account access. Puncak88 reserves the right to revoke all accumulated winnings credited to users. And account will be freeze permanently.
For Sportsbook Mix Parlay, the betting limit is Puncak88 3.000.000 per bet/ticket. Each bet/ticket has a maximum payout of Puncak88 300.000.000
For slot games maximum payout only Puncak88 500.000.000 for every single deposit. Each progressive jackpot has a maximum payout of Puncak88 1.000.000.000
Each bonus, promotion and/or special offer is subject to its own specific terms. The player agrees to read and understand the terms applicable to each bonus they collect. Puncak88 reserves the right to rescind any bonus or special offer or promotion at any time.
All promotions offers are limited to one per person, family, household address, email address, telephone number, same payment account number, shared computer (e.g. school, public library or workplace) and shared IP.
Most of our promotions come with rollover requirement. Which means that member will have fulfill the rollover requirement before any withdrawal can be made.
Any bets placed on two opposite sides or draw will not be taken into the calculation or count towards any rollover requirement.
Promotion Abusive Behavior might include, without being limited to: common or suspicious betting patterns across identical events/markets/selections that could be identified in one or across several accounts, excessive frequency or highly unusual pattern of bets on identical selection(s) in a short period of time in comparison to regular betting patterns, etc.
Puncak88 reserves the right to forfeit the bonus eligibility, bonus amount and any associated bonus winnings of a customer or a group of customers following suspicious common betting patterns that could result in generating guaranteed profit and/or guaranteed bonus eligibility. This suspicious activity might include, without being limited to, common betting patterns across identical events/markets/selections that could be identified in one or across several accounts.
In case of bonus abuse, Puncak88 reserves the right to deduct the bonus and any winnings associated with the bonus from the customer's account.
Puncak88 will not take responsibility if member provide incomplete/incorrect information, which might result to delayed/ failed delivery for gifts or lucky draw prizes.
Puncak88 reserves the right to amend, cancel, reclaim or refuse any promotion at our discretion.
Prior to releasing or approving any withdrawal, Puncak88 reserves the right to request from customers to furnish with information such as proof of Personal Identification, front and back copy of credit card/debit card, Passport, Driving License or recent bank statement or other appropriate documentation as Puncak88, at its sole discretion, deems necessary. If you fail to comply with any security request, Puncak88 reserves the right to void any winnings in your account.
All deposit and withdrawal processing time are subject to Online Banking availability.
Large withdrawal amount might take longer processing time.
All deposit had to be claimed within 24 hours whereas unclaimed deposit amount after 24 hours will be forfeited without prior notice.
Deposit through cash deposit machine method must upload deposit receipt attachment when submit deposit request.
Deposit through Online Transfer or MEPS must fill in Account Name which is name of the person who make the transfer. Account name must be same with registered name in Puncak88.
All deposit has to undergo verification process. Puncak88 has the right to verify all deposit for proof of payment.
Withdrawal funds is to be transfer to Bank Account Holder's Name same with Registered name in Puncak88. Different name may subject to delay, funds being forfeited or funds being frozen by Puncak88.
Midnight maximum withdrawal amount from 12am - 9am has to be confirm with Puncak88's customer service representative. Midnight maximum withdrawal amount is limited.
Third party Bank Account Holder's Name for deposit and withdrawal will not be accepted.
Please email a request with valid reason if you wish to use third party Bank Account Holder's name for deposit and withdrawal but decision is subject to Puncak88 management's approval.
Crediting Winnings will be added to your respective Account, as appropriate, automatically. These updates of your accounts are not "proof of win" and or should the funds have been transferred (debited) from your respective Account. If upon manual review there is evidence of fraud or malpractice, Puncak88 reserves the right to void certain winnings and to amend your various accounts accordingly.
Customers shall be solely responsible and agree to pay all fees your incur, as well as to report and pay all applicable taxes as required by the applicable governing law while using any services of Puncak88.
Customers shall hold the Puncak88, its employees, officers, directors, shareholders, licensees, distributors, wholesalers, parents, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and suppliers harmless immediately on demand and shall fully indemnify same from any and all claims, losses, costs, damages, liabilities and expenses whatsoever (including legal fees) that may arise from or be asserted by any third party.
Puncak88 will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Play and you confirm that we shall not be liable to you or any third party for any modification to, suspension of or discontinuance of the Play.
Puncak88 pledged to offer both fair and timely dispute resolutions and redress without undue cost or burden, holding detailed wager and transaction records of all its financial dealings. These records are archived for a period of 6 months (from the date of transaction) and are accessible to the dispute resolution authority upon request.
Puncak88 Terms & Conditions prevail over any communication via email, chat or phone.
The reference language of the present Terms and Conditions is English. In spite of the care taken during translations, in case of difficulty of comprehension of any clause of these Terms and Conditions, only the English version will be valid.